DISCOVERING GOODNESS®️
Street Defence for Women
Booking Information
Bookings are essential in order to secure your spot. Please keep in mind, we cannot guarantee you will get a spot if you show up without a booking.
Out of respect for your fellow students and teacher, please arrive at least 5 to 10 minutes before your class begins. For safety, privacy, punctuality and a great Discovering Goodness experience, we must lock the studio door at the advertised time when class will start, and when reception is unattended.
By booking into a class, you automatically agree to the Terms & Conditions outlined below.
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Please bring your own towel and water bottle to each class.
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Also please do not wear jewellery to the training session.
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Persons must advise the Instructor if suffering from any injury or medical condition, either permanent or temporary, which may be adversely affected by certain types of training. Some examples of this may include blood pressure problems and cardiac disorders, neck and back injuries, diabetes and asthma.
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These classes are not suitable for women that are pregnant and we ask that you please do not attend classes if you are. It is your responsibility to notify us in advance if you are pregnant.
Class Booking and Cancellation Policy
The cancellation and booking policy is in place to ensure everyone has a fair chance to attend.
• Please check in at reception before entering the teaching room.
• Discovering Goodness has a 1-hour cancellation window, if you are not able to attend your booking please cancel at least 1 hour prior to your class start time.
• All class cancellations must be made via your Account (Schedule) either online or via the app. We do not accept class cancellations via email or phone call, unless you are experiencing technical difficulties, in which case please contact John 0411 026 236.
• Late cancellation and/or no-show: if you simply do not show for your booking, you will be automatically charged the full class rate for Drop-in and deducted a class off your 10/20 Class Passes.
• This policy applies to all our classes.
Waitlist Policy
Please treat the waitlist like you are booking a class.
Our waitlist function allows you to waitlist a spot in an already full class. When a spot in the class becomes available, the first person on the waitlist will be automatically moved into the class outside of the 1 hour booking window. Spaces that are cancelled inside of the 1-hour cancellation window will be charged the usual late fee and the space will be made available for anyone to book online. You will not be automatically enrolled from the waitlist into class inside the 1-hour cancellation window but are free to book any spots that become available during this period.
To utilise the waitlist function, you must have your ’Schedule Updates’ text and email notifications turned on. You will receive both an email and an SMS when you are booked into a class via the waitlist. From this notification you can confirm or cancel the booking. To cancel your booking, you need to respond ‘N’ more than 45 minutes before the start of class to avoid the late cancellation or no-show charge. Please note, if you don’t confirm the booking the system will still consider you booked into the class as the spot is held for you. If you do not confirm your booking and do not show up for class, you will be charged the no-show fee and the space will be available to walk-ins as per our Cancellation Policy.
Please be mindful of this when booking the waitlist for morning classes as it is possible you will be automatically enrolled into a class during the night up until 45 minutes before the start of class!
Please treat the waitlist like you are booking a class. If you have added yourself to the waitlist and no longer want to attend the class, please cancel the waitlisted classes via your Account (Account Schedule).
Membership and Pass Terms and Conditions
Casual class: non-refundable, but can be held as credit if you cancel your booking within the cancellation window (see Cancellation Policy above)
10 Class Pass:
Gives you access to 10 classes. Valid for 3 months from purchase date. This pass is non-refundable and non-transferable. No extensions or suspensions available. The system will automatically renew you via direct debit for a further 10 classes when you have completed your previous 10 classes.
20 Class Pass:
Gives you access to 20 classes. Valid for 6 months from purchase date. This pass is non-refundable and non-transferable. No extensions or suspensions available. The system will automatically renew you via direct debit for a further 20 classes when you have completed your previous 20 classes.
Variations
We may sometimes add to change our terms and conditions. This includes changing class times, schedules, teachers, opening and closing hours, our services and facilities and membership fees and pricing policies. We do not automatically reduce your membership fees or extend passes because of the above reasons or if your preferred studio is closed for renovations or because of a reduced schedule during holiday periods
